Sign-in or password help
Use Forgot Password on the sign-in screen. Password changes inside the app require a verified email address.
Subscription help
Your first seven days require no payment details and do not convert automatically. After that, open Profile › Me › Plans & Membership to choose whether to continue. Native subscriptions are managed through the App Store or Google Play; web subscriptions are managed through the secure web billing portal. Restore Purchases reconnects an existing store subscription to your signed-in Mirror Mirror account.
Account and data deletion
Open Profile › Me › Delete Account for immediate in-app deletion. If you cannot sign in, use the public Account Deletion page and contact us from your account email.
Photo or analysis problems
Use a clear, front-facing photo in even light and make sure your face is unobstructed. If analysis is temporarily unavailable, your account and saved haul remain available and you can retry later.
Product or skin safety
Mirror Mirror provides cosmetic suggestions, not medical advice. Check ingredient labels, follow manufacturer instructions and seek qualified professional advice for concerning or persistent symptoms.
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